TERMS & CONDITIONS: 

Before placing an order please read the following terms and conditions carefully. All products are hand made and therefore require special care when cleaning. If you have any queries regarding wash care please get in touch before ordering and prior to washing.  All my items are sent with clear wash care and safety instructions, however, it is your responsibility to ask any questions relating to safety, safe use and age restrictions of the items you are ordering before placing the order

All products are subject to fabric availability, should there be an issue with fabric availability you will be advised of any delay as soon as possible and given the option to cancel or amend your order

Finished products may vary slightly from the images pictured on the website.  Every effort is made to ensure consistency however, due to the hand made nature of the products there may be slight variations in the make up or colour

 

For bespoke orders where I have been sent customer images of other peoples designs please note I will not replicate other peoples work under any circumstances and these images will be used as inspiration only.  I may use different manufacturing techniques / fabrics etc to other designers therefore my work is likely to have distinct differences to any pictures used to convey the desired end product.  For bespoke orders, to avoid disappointment I recommend looking through my bespoke portfolio to ensure you are happy with my style of work before placing an order and discussing any queries you may have before going ahead

 

PAYMENT:

I accept online payments which are processed by Square.  For easy payment of your order you will be sent an invoice by email.  To pay by credit or debit card, open the invoice and click on the Pay Online button - this will take you to the Square secure payment page where you can complete your card payment.  I also accept PayPal payments, please send PayPal payments to lorna@miyumiyu.co.uk.  If you prefer to pay by bank transfer you can find the account details on your invoice, payment receipts are sent by email for all money received

When placing an order please check the details of your order on the invoice carefully before proceeding to the payment option. It is your responsibility to ensure the order details given on the invoice are correct, including the customer name and shipping address. I cannot be held responsible for any order errors if the order meets the specification given on the invoice, or for shipment errors where the incorrect address was given

My terms and conditions are included with the Invoice email, please read these terms and conditions carefully. Payment of your order is your acknowledgement that you have read and understood the terms and conditions of sale and that you agree to these terms. If you are unsure about any of the terms in the agreement please get in touch before making any payment

All custom made orders require a minimum 50% deposit to secure the order, with the balance due prior to delivery. Once your order is ready you will be sent clear photographs to view before the balance invoice is emailed to you.  Delivery will only be booked once the balance has been paid in full. Payment can be made in instalments if preferred - please get in touch for more information. Deposits are strictly non-refundable. Please be sure you are aware of the terms and conditions before making any payments - see below Cancellations & Returns policy


DELIVERY:

All products are hand made to order so there may be a waiting time of 4-12 weeks.  I will confirm the estimated delivery date at the time the order is placed. If you require this information before placing an order, or if you need a product within a shorter time frame please feel free to contact me before placing your order to see if this is possible.  The delivery dates given are from the date the deposit has been paid and the order is confirmed.  Delivery dates are approximate, although rare there may be a delay due to illness or circumstances out of my control.  If this delay exceeds 14 days of the estimated delivery date given at the time of ordering (ie the date you paid the deposit), you will be given the option to cancel the order for a full refund.  I recommend you place your order in plenty of time,12 weeks is ideal for cribs and Moses baskets, 8-10 weeks for full nursery  bedding sets, small items within 4 weeks.  If you are unsure get in touch as my turnaround times vary from month to month

Once your order is completed I use Express 48 hour delivery service.  Most orders are delivered on time but this is not guaranteed.  Due to the current Covid-19 circumstances couriers are experiencing higher volumes of shipments causing delays to deliveries.  You will be given a tracking reference once your order is shipped so you can track the status of your delivery

 

Delivery cost within UK mainland is £4.95 for small items (up to 2kg), £9.95 for large items (up to 10kg) and £29.95 for items over 10kg.  Please get in touch if you have any queries regarding delivery.  Unfortunately I do not currently ship outside the UK

RETURNS:

All my products are hand made to order and due to the products’ bespoke nature and my inability to resell items made to your specification I do not accept returns.  I can only offer refunds when products are faulty.  If a product is found to be faulty you will be offered a replacement or a full refund.  I cannot issue replacements or refunds on customer damaged items so please ensure that cleaning instructions are carefully followed. I will always cover the cost of returning faulty items and all refunds will be processed within 30 days

 

Please be aware that all items are carefully checked and photographed before shipping and if faults are claimed by the customer I will require clear photographs of the fault so this can be checked against my records.  If faults are found to be caused by the customer or false claims are made in an attempt to receive a refund no refund will be given.  Please check your order carefully and immediately on receipt and report any issues as soon as possible

 

Occasionally I sell ready made items, prototypes or ex-display items, the return policy for these items is different to custom made items.  If an item is ready made and eligible for returns it will clearly be described as such.  Any ready made item can be returned within 14 days of the date it was delivered, for a refund of the full item value not including the shipping cost.  All items must be returned in the same condition they were sent so please retain all packaging and boxes.  The customer is responsible for the cost of returning the item.  Providing the item is received in its original condition the refund will be processed within 14 days.  I recommend using a tracked service when returning your order, I cannot be held responsible for missing items or items damaged in transit

 

CANCELLATIONS:

 

It is not possible to cancel orders for custom made products. This is due to the products’ bespoke nature and my inability to resell items made to your specification.  Custom made items are exempt from the Consumer Contracts Regulations

 

All my products are hand made to order with all fabric/materials purchased on an order by order basis, usually within 24 hours of receiving the cleared deposit payment.  If you wish to cancel your order after you have paid the deposit and the order is confirmed, you will forfeit any deposit paid.  If you have paid for the order in full and wish to cancel your order after materials have been purchased but before production has begun, the amount refunded would be minus any material costs already incurred – please note this is at my discretion

Occasionally I sell ready made items, prototypes or ex-display items, the cancellation policy for these items is different to custom made items.  If an item is ready made and eligible for cancellation it will clearly be described as such.  Any order for a ready made item can be cancelled within 14 days from the date it was delivered, for a refund of the full item value and standard shipping cost.  If an upgraded shipping option was used only the value of the standard shipping cost will be refunded.  To cancel your order please contact me using the website contact form stating you wish to cancel your order, or by email to lorna@miyumiyu.co.uk, within 14 days of the date you received your order.  All items must be returned in the same condition they were sent so please retain all packaging and boxes.  The customer is responsible for the cost of returning the item.  Providing the item is received in its original condition the refund will be processed within 14 days from the day it is received.  I recommend using a tracked service when returning your order, I cannot be held responsible for missing items or items damaged in transit

If you are unsure about my returns or cancellation policy please contact me prior to placing an order and I can answer any questions you may have


CONTACT:

 

For all returns & order enquiries you can contact me using the website contact form or by email to - lorna@miyumiyu.co.uk

PRIVACY POLICY:

 

Miyu Miyu are committed to protecting your privacy.  We will only use information given by you at the time of ordering or when making an enquiry, to process your order, provide you with the most efficient possible service and personally keep in touch during this order process

 

We do not disclose buyers information to third parties other than for goods delivery purposes

 

Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

 

We endeavour to take all reasonable steps to protect your personal details. However, we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold Miyu Miyu responsible for any breach of security unless this is due to our negligence or wilful default

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